How does Förnya only get 5 star reviews?
How does Förnya consistently receive 5-star reviews? We believe it comes down to our commitment to customer satisfaction and genuine care for each project. Here’s how we strive to achieve this:
Satisfaction Guarantee: We prioritize win-win relationships. While we do take deposits, customers only pay in full after a thorough inspection and their complete satisfaction. If they aren’t happy, we ensure it’s fixed before accepting payment.
Extra Mile Attitude: We aim to exceed expectations. When a customer asks for something, we don’t just meet their request; we add a little extra to truly impress them.
Punctuality and Communication: We value our customers’ time. If traffic causes delays, we communicate promptly to keep our clients informed.
Customer-Centric Products: We use the best products for our customers, even if it means less frequent repeat business. Our goal is to save our customers money and earn their loyalty through quality service.
Empathy: We always try to put ourselves in our customers’ shoes, ensuring our interactions and service are viewed from their perspective, not just ours.
At Fornya, we genuinely care about our customers' happiness and strive to reflect that in every project we undertake.
Par Arnoldson, the founder of Fornya, is a Teak Maintenance Specialist based in Sydney, Australia.